DUTIES AND RESPONSIBILITIES:
Review user reports regarding video content on a streaming platform
Review sensitive content, sometimes involving graphic or disturbing subject matter
Audit and update content
Maintain broad knowledge of client products and/or services
Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.
REQUIREMENTS:
C1 German level, B2 English level written and spoken
6 months of experience in relevant field is preferred
Ability to cover weekly shift rotation including occassional nights and weekends
Tolerance to sensitive content in videos
Strong computer skills
Customer service-orientation with effective, pleasant and professional communication style as well as patience
Quick learning and adaptability to new processes and concepts
Tolerance for repetitive work in a fast-paced work environment
Analytical mindset with strong attention to detail
Ability to work as a team member, as well as independently.
BENEFITS:
Relocation assistance for candidates coming from abroad
International community
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you’re well prepared and comfortable at a new workplace
Support from your colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more!
Salary: €950 + 450 language bonus + 167 meal card
