Workster partners with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Emergency Services Representatives to join their team in Amsterdam.
Your Role
- Deliver the utmost level of service over the phone to people who find themselves in a state of critical emergency or distress
- Asses situation and share information with precision
- Display great attention to detail while handling several communication tools simultaneously
- Handle cases extremely quickly and diligently, prevent serious consequences
Your Qualifications
- C1 in German, both oral and written, Fluent in English (B2)
- Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential
- Proven experience in emergency response and/or working in a high-pressure emergency communication center environments would be preferred
- Emergency dispatcher, Healthcare (Nurse, Doctors…), Military, Firefighter, Police, Flight Dispatcher or Security experience
- Active tangible experience for more than 6 months regarding emergency situations with customers, especially by phone
- Demonstrated capacity to liaise with customers punctually is essential
- Strong assessing skills with the ability share information with precision as well as to display great attention to detail while handling several communication tools simultaneously is essential for this role
- Prior experience working with a CAD (computer assisted dispatch) application would be considered as a strong advantage
- Full working proficiency with MS Office is necessary
- Sound knowledge of laws, protocols and compliance within an emergency services environment is preferable
- Agility with rotating scheduling which can include days, nights, and weekends as this will be a 24/7 operation with 5 days on and 2 days off per week
- Holder of a recent in a CPR certification can be an advantage
- Any prior experience in emergency, fire or police dispatch will be considered as beneficial for this role
- An ability to work from home about 10% of the time is required
The Offer
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Full relocation support
- Guidance and tools to reach your full potential
- Shifts changing bi-weekly: 7:00 AM – 3:30 PM, 9:00 AM – 5:30 PM. 3:00 PM – 11:30 PM, 11:00 PM – 7:30 AM – information about the shifts provided a month earlier, excluding occasional last minute changes
