ASICS is a multinational and world-famous sports brand who manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Junior Sports Customer Advisor with a sporty and positive attitude to join their new project in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the world.
Main Responsibilities
Delivering a best in class consumer experience attending consumers in all sort of questions about their products or services through different channels
Contributing and supporting the implementation of the Global Consumer Experience Strategy into the local market
Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
Managing cases and E-commerce questions using the software tools provided
Reviewing the information that ASICS delivers to the consumers at a local level in all possible sources (web, newsletters, Twitter, Facebook, posts, events,…)
Core Skills/experience
Enjoy taking care of and helping people
Knowledge of Social Networks would be highly valued
Team player who is also able to work independently
Attentive, empathetic, flexible and proactive
Good communication skills
Passionate about sports
Eager to learn
What’s on offer
Starting date: as soon as possible
Employee discount on ASICS products
Private health insurance
Tickets restaurant
Pension plan (starting from the 2nd year)
Free gym at the office + laundry services
Modern working environment
Joining an international company that is a premium True Sports Performance brand
What will you learn?
Provide the best consumer experience through different channels
Work in an international and fast-paced environment
Learn about the sports retail industry
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