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Start Bilingual Technical Client Advisor- German - English

    Bilingual Technical Client Advisor- German – English

    We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as Bilingual Technical Client Advisor – English and German with TTEC in Sofia.
    Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.  Join us in our commitment to deliver amazing experiences. 
    About TTEC
    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. 
      

    As a TTEC Customer Experience Champion, You’ll Enjoy: 

    • Fun, talented and witty teammates
    • Knowledgeable, encouraging, and present leadership 
    • Family-friendly environment 
    • Free-spirited, theme-based employee events
    • Diverse and community-minded organization
    • Career-growth and lots of learning opportunities for aspiring minds

    And yes…all the competitive pay and benefits that you’d expect (and some that just might surprise you) like… 

    • Extensive training programs – lasting between 2 and 3 weeks;
      • Analytical and troubleshooting skills training for Logitech products
      • Customer handling skills training
    • Lab, where you can test and reproduce the technical issues, you will encounter
    • Multicultural environment that stimulates achievement and excellent customer service
    • Competitive remuneration package
    • Bonus scheme based on your performance
    • Access top notch business best practices
    • Healthy work-life balance with no night shifts, because we value your time.  
    What You’ll be Doing
    Looking for the opportunity to work side by side with people from all around the globe, providing support for customers of worldwide-known manufacturer and supplier of Peripherals, Gaming & Audio Devices, Web Cameras, Security Systems and Harmony Remotes? You’ll be working with our Logitech team. 
       
    On a typical day, you’ll 
    • Accept requests through phone and email to identify and fix the problem
    • Respond to customers via email and voice communication
    • Provide great customer experience by managing customer’s expectations
    • Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership
    • Meet deadlines and delivering services, respecting customers’ service level agreements
    • Keep yourself educated of the supported products and technology as well as the applicable technical support tools 
    Why You? What You Bring
    Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following:
    • Fluent level of written and verbal communication in German 
    • Very good level of written and verbal communication in English
    • Treat tasks with priority and manage time efficiently
    • Willingness to learn new technologies, expand knowledge and gain expertise in the information technology field
    Apply Today
    Apply online right here with your English CV version
     

    You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. 

    Thank you for applying – it’s time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). 

    Please note:
    All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview.

    Career Changers welcome here 

    Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. 

     

    For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

    Tagged as: Customer Service, IT & Digital

    Um sich für diesen Job zu bewerben, besuche bitte ttec.taleo.net.