Start Client Operations Support - Music Industry

    Client Operations Support – Music Industry

    About BMAT

    BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people – spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul – that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry.

    Our Culture

    We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years.

    We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately).

    Job Summary

    You will be part of the TV&AV Operations team, working to ensure high-quality services to our Clients.  You will be particularly involved in a major project with a German client. We are looking for an enthusiastic, problem-solving person, who’s rapidly able to understand technical processes and inconsistencies and find solutions together with the rest of the team.

    Main tasks involve providing support to our products/services, learning to understand customer’s needs and helping guarantee the quality of the services provided.

    What You Will Be Doing

    Maintaining high customer satisfaction by managing incoming calls and customer service inquiries. Filtering tickets and assigning them to the right team.
    Securing quality over the services and data offered to our customers (data report generation,   quality assurance and deliveries accomplishment).
    Rapidly identifying operational incidences or technical bugs arising and reporting them to the team to look for solutions.

    All About You

    Genuinely excited to help customers.
    Good communication skills with ability to follow agreed priorities.
    Problem-solving mentality.
    Team player who can also work independently.


    Native German and fluent English.  Spanish is a plus.

    You Can Enjoy

    Full-time job.

    Flexibility on working hours and home office.

    Flat hierarchy.

    Free coffee, tea and fresh fruits.

    Wide range of online and onsite courses.

    Possibility to choose your hardware and tools.

    Become part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry


    Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We’ve learnt that we thrive on learning from each other, so we don’t just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones – but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work. 

    Tagged as: Customer Service

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