Start FRONT DESK AGENT - RECEPTIONIST

    FRONT DESK AGENT – RECEPTIONIST

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of
    contact and manage all aspects of their accommodation.
    Your responsibilities include registering guests, managing reservations and providing
    information about rooms, rates and amenities. If you have a knack for customer
    service and work experience in the hotel industry, we’d like to meet you.
    Responsibilities
    • Perform all check-in and check-out tasks
    • Welcome guests upon their arrival and assign rooms
    • Manage online and phone reservations
    • Provide information about our hotel, available rooms, rates and amenities
    • Register guests collecting necessary information (like contact details and exact
    dates of their stay)
    • Respond to clients’ complaints in a timely and professional manner
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments
    Requirements
    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Languages: German, Italian and English, other languages are a distinct
    advantage
    • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
    • Understanding of how travel planning websites operate, like Booking and
    TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills
    • Degree in hotel management is a plus
    The position offers a full-time contract with competitive rates of pay, hours of work
    will consist of 6 days out of 7, weekends, public holidays, early (08.00 am) or late
    shifts (max 10.00 pm) as organized by the hotel owners. Accommodation is
    guaranteed.

    Tagged as: Tourism

    Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an info@dposlovi.com

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