Role: German Customer Service Representative in Dublin, Ireland
Location: Dublin
Salary: €24800K base + bonus (€26.5 K p/a) + relocation package of up to €800
Benefits: Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity/paternity leave, subsidized healthcare
Work hours: Mon – Fri
Your daily responsibilities:
Respond to customer’s emails
Assisting customers over the phone in a timely and professional manner.
Management and resolve customer complaints
Research, identify and resolve customer complaints using applicable systems
Transfers call to appropriate departments when required
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Complete call logs and reports
Administrative tasks
Other duties as assigned
Requirements:
– Native level of German and fluent English
– Previous customer service experience is a big plus however, candidates with no customer service background will also be considered as full training is provided
– Good IT skills
Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an andrian@lingo.eu
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