Start German Customer Service Representative in Dublin, Ireland

    German Customer Service Representative in Dublin, Ireland

    Role:         German Customer Service Representative in Dublin, Ireland

    Location:        Dublin

    Salary:            €24800K base + bonus (€26.5 K p/a) + relocation package of up to €800

    Benefits:         Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity/paternity leave, subsidized healthcare

    Work hours: Mon – Fri

    Your daily responsibilities:

    Respond to customer’s emails
    Assisting customers over the phone in a timely and professional manner.
    Management and resolve customer complaints
    Research, identify and resolve customer complaints using applicable systems
    Transfers call to appropriate departments when required
    Document all call information according to standard operating procedures
    Follow up customer calls where necessary
    Complete call logs and reports
    Administrative tasks
    Other duties as assigned

    – Native level of German and fluent English

    – Previous customer service experience is a big plus however, candidates with no customer service background will also be considered as full training is provided

    – Good IT skills

    Tagged as: Customer Service

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