We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a German-speaking Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.
– Communicate with our customers via e-mail and live chat
– Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
– Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
– Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
– Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
– Previous experience in the Customer Support industry is an advantage
– IGaming knowledge is not mandatory – our in-house learning program is the best entry point into the industry
– Native in German – both verbal and written, is mandatory
– Excellent written and verbal communication skills
– Great team player an ability to work with autonomy and good initiative
– Can work well under pressure and navigate online in multiple platforms
– Eager to learn and keep up with new updates information in a fast-paced industry
– Adaptability to work rotation shifts and some weekends.
Customer Service in der iGaming Industrie