Start German Customer Support Agent

    German Customer Support Agent

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a German-speaking Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.

    Job responsibilities:

    – Communicate with our customers via e-mail and live chat
    – Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
    – Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
    – Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
    – Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases

    Required qualifications:

    – Previous experience in the Customer Support industry is an advantage
    – IGaming knowledge is not mandatory – our in-house learning program is the best entry point into the industry
    – Native in German – both verbal and written, is mandatory
    – Excellent written and verbal communication skills
    – Great team player an ability to work with autonomy and good initiative
    – Can work well under pressure and navigate online in multiple platforms
    – Eager to learn and keep up with new updates information in a fast-paced industry
    – Adaptability to work rotation shifts and some weekends.

    Tagged as: Customer Service

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    Customer Service in der iGaming Industrie