Do you speak fluent German? Are you a marketing/media/advertising Rockstar who wants to be part of our team for one of the biggest digital companies in the world? Are you passionate, drive, and can deliver outstanding customer service experience?
We are looking for an Online Media Account Manager with German to join our growing family. Come home and start your #BeHappier journey with TDCX today!
Top reasons to work here:
25 years of experience and more than 200 industry awards
Work with international talents
Exposure to the world’s most loved brands
Premium and Instagrammable workspaces
Career development programs
#BeHappier culture where everyone is a family
Relocation package if necessary
Starting date: 1st of September 2020
6 Months contract, with possibilities to extend
You will be working from home and from our office in Poblenou on a hybrid model, M-T: 09:00 to 18:00hs and F: 09:00 to 17:00hs
Full payment of salary and benefits from day one, including training and onboarding time
Electable perks such as: Restaurant tickets, health insurance, gym membership, and others
Continuous learning is encouraged to help you grow
Free organic fruit, cookies, coffee, teas, and fruit water
Happy hours and Monday breakfasts to get to know your colleagues
A sunny terrace with ping pong and foosball
Health and wellness activities to stretch away the stress
24 vacations days per year
Get in quickly thanks to our highly accessible central location.
Want to bike to work or eager to scoot out for a lunchtime run but still look fresh? Done. We have showers!
We also offer a modern working environment and free Spanish lessons to help you immerse into the Barcelona life
What is your mission?
As an Online Media Account Manager with German you will manage relationships with our client’s customers serving as a trusted advisor and consultant. As an Online Media Account Manager you will leverage your knowledge of online media, superior communication, relationship-building skills, and analytical abilities to provide consultative support to help customers execute against their objectives using our client’s media products. As an Online Media Account Manager with German you are a nimble player who is well-organized and comfortable managing multiple client requests at once.
Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance
Partner with different departments to troubleshoot campaign issues flagged by assigned customers
Advise on media creative, content quality and development, and campaign optimization to maximize performance and delivery
Support customer communication and education including a best-in-class onboarding experience and ad hoc education needs
Ability to troubleshoot client issues that arise from using self-serve products
Help drive the activation of customers’ media solution to ensure complete utilization
What are we looking for?
Written and oral fluency in English and German
2+ years of client-facing experience in advertising sales, marketing, consulting, or media
Excellent communication, organizational, and client-service skills
Ability to work effectively with clients and cross-functional teams
Able to work in a fast-paced environment
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Phillipines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client’s customer experience and elevating their sales. We are guided by a talent philosophy – selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 200 contact center industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
*Applicants must have a valid EU passport/Working Visa
