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Start German Tech Support Advisor for Mobile Devices

    German Tech Support Advisor for Mobile Devices

    Are you into tech? This is your chance to work as a customer representative for one of the Big Four tech companies.
    Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies, in a perfect working environment.

    As a technical support interaction expert, you will be communicating with customers from Germany, Austria & Switzerland to provide support for their mobile devices, after following a complete training by certified instructors.

    What your responsibilities will be:

    • Support German, Swiss & Austrian customers via incoming calls
    • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
    • Assist customers to manage/secure their account & passwords
    • Set-up repairs for hardware-related issues
    • Escalate unresolved cases by contacting 2nd level support Interaction Experts
    • Maintain high customer satisfaction

    Skills & Experience required:

    • Fluency in German
    • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
    • Advanced English knowledge
    • Great communication skills
    • Prior customer support experience would be an advantage
    • Strong troubleshooting skills

    What we offer:

    • Complete relocation support
    • Flight ticket to Greece
    • 2-week hotel accommodation
    • Assistance finding an apartment
    • Real estate fee covered by our company
    • Training by certified instructors
    • Competitive monthly salary + 2 extra salaries per year
    • Numerous benefits and discounts
    • Professional growth & development opportunities
    • Free Greek language courses
    • State of the art premises located close to the center of Athens, providing a great  working environment with relaxing break areas

    Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 8,500 people from 91 nationalities.

    Tagged as: Business & Finance, Customer Service, IT & Digital, Sales & Marketing

    Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an apply_cv@gr.teleperformance.com

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