Are you a fluent German speaker? This is your chance to work in our Microsoft Business Customers support team!
Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of 10,000+ employees from 109+ nationalities, we proudly represent the leading global businesses.
Microsoft is one of the world leading brands that collaborate with our company, providing an excellent opportunity for experienced technology enthusiasts!
If you have 2-3 years helpdesk or system admin experience and you are a fluent German speaker, this is your chance to join the Microsoft Business Customers support team!
A new career journey begins at the click of the “Apply for this job” button. Just push it!
What you will do:
Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience
Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.
Answer Microsoft Business Customers’ inquiries and troubleshoot technical issues that they face
Maintain high customer satisfaction
Log the cases on internal systems, while getting up to date with Microsoft products & services.
What you will bring:
Fluency in German
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Solid Science, Math, Engineering, or Computer science background
2-3 years helpdesk or system admin experience with exposure to medium to large businesses
Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations that will solve customer problems.
Ability to speak and write clearly
Ability to adapt and flex style according to customer personality, culture, and profile
Empathy and a passion for customer service, solid team, and collaboration skills, work independently with limited supervision
Technical knowledge and experience: Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams.
Acknowledged certifications like MCSE or Cisco certifications will be considered as an advantage
What we offer:
🛫 Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
💳 Competitive monthly salary + 2 extra salaries per year
👨🏻⚕️Private Health Insurance
🎁 Numerous benefits and discounts
📖Full training by certified instructors
↗️Professional growth & development opportunities
🎈Special events as well as community & social responsibility initiatives
📘Free online Greek language courses
🏢 State of the art premises, providing a great working environment with relaxing break areas
🏆 Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
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