Are you ready to take the next step in your career and to achieve your next challenge?
If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
Tasks and Responsibilities:
Independent analysis of our new customers‘ requirements regarding our HR software
Structured support of Personio implementations through e-mails, telephone calls, and web demos
Ensuring customer satisfaction through competent advice on HR processes in Personio
Validation, preparation, and assistance with importing customer data
Involvement in the creation of training materials, eg help center articles or webinars
Continuous optimization of our processes, eg through the automation of individual
work steps
What you need to succeed:
You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing role
You are passionate about digital transformation in HR
You think in solutions, not problems putting the customer always first
You work autonomously and reliably
You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English
Tools like Zendesk, Gainsight, and Jira already sound familiar to you
In return, we will give you:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country’s largest employer in the CX (Customer Experience) industry with over 4,000 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our client’s procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Website TELUS Digital Bulgaria
