Fitbit Products Support Specialist with German and English

*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.

If you are excited about health and technology, join our Fitbit team!

As a Fitbit Customer Support Specialist with German and English , you will be part of a great team and will:

Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case by case customer-oriented approach
Identify trending issues and bugs from users‘ reported issues and communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

Very good knowledge in German language (B2 or similar) for daily communication with customers
Good command of  English  (B1 or similar) for training and internal communication
Basic understanding of iOS and Android OS features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the team’s success  
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment

In return, we offer:
Relocation Bonus: €1,500 Gross (paid in 2 instalments) – to support relocation and initial rent costs
30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Plane Ticket from your location to Sofia
€ 300 Voucher Vacation – Beach, Spa resort or mountains—the choice is yours!
Taxi transportation directly from the airport to your accommodation
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Verschlagwortet als: Customer Service