Start Back Office Gaming Support Specialist with German and English

    Back Office Gaming Support Specialist with German and English

    *Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

    Bulgaria’s affordable lifestyle offers a sea of ​​opportunities!

    Our location Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well as galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts can often be found hiking or skiing and only 300km away from the Mediterranean Sea.

    The TELUS Tower office offers numerous benefits for its employees, such as top location, personal gym, relax and gaming areas.


    TELUS International Bulgaria  is looking for passionate  Back Office Gaming Support Specialists  to join our NEW Game Support Team – get the job you will enjoy!


    A typical day:

    • Assist our players with any issues they might experience or report
    • Focus on the player and provide the ultimate player experience
    • Listen to the voice of the players and communicate it further to the appropriate teams
    • Work with our team to improve our processes

    If you have:

    • Fluency in German and a good command of English
    • Gaming experience – you have played games and you can relate to a player’s concept, community, and mindset
    • Player empathy and understanding a player’s perspective when tackling their issues
    • Understanding Player Support
    • Desire to help the players as best as possible and to contribute to the team’s success

    We offer:

    • Financial support during relocation (eg: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
    • 24/7 Flexible working hours
    • Fully paid training
    • Stable job and career development opportunities
    • Attractive salary
    • Additional health insurance
    • 50+ benefits and services to choose from
    • Positive international working environment
    • Support and learning
    • Employee referral bonuses


    We care about our employees‘ well-being, invest in their future growth, and encourage fun and team-building projects!

    Does it sound like the perfect job for you? APPLY NOW!


    About us:  TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients‘ procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

    Verschlagwortet als: Customer Service

    Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an

    Webseite TELUS International Bulgaria