At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
As a VIP Personal Assistant you will service some of the most important members at Ten, including top entrepreneurs, leaders in the worlds of business, sport, and entertainment and some of our corporate client’s ultimately important customers. You will be expected to grow and retain their loyalty by delivering World Class service to this extremely significant and expectant group of members, ensuring that every individual is able to truly live their life x Ten.
To do this, when assisting members, you will quickly and easily create connections, build strong relationships, and provide a seamless, tailored, valued and responsive experience every time. You will also take a lead role in continually improving how we match the wants and needs of both themselves and their family, role modelling your passion for service quality. You will help members with everything from organising dinner reservations at top restaurants, putting together ideas for celebrating special occasions or even finding a nanny.
To achieve this, you will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class service to members. Bringing Ten’s service to life in a way that suits each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service.
Your key responsibilities will include:
· Establishing strong relationships with our members via telephone and written communications, truly understanding their requirements;
· Putting together suggestions / ideas / bookings based on the members’ requirements;
· Maintaining regular contact with members, helping them tailor the tasks further;
· Actively cross-selling our travel lifestyle services.
You are highly organised, take pride in your work and are great at thinking outside the box. You have a strong desire both to consistently exceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge – or add the next set of skills to your already formidable arsenal. You are passionate about delivering high quality personalised service, are motivated and resourceful, and no request is too big or complex for you. In fact, you a love a challenge. You are a strong communicator, enjoy working in a fast paced environment and thrive on meeting and exceeding targets.
You understand the Swiss market and Swiss members, and be fluent in written and spoken German.
Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
Many of our teams regularly meet with our suppliers to further expand their specialist knowledge, and we have the added benefit of offering familiarisation (fam) trips so that our people can experience the things they organise for our members – whether it is going for nice meals, or a trip away.
Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location).
We also offer season ticket loans, access to childcare voucher and cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
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