Start Bilingual Technical Business Support Specialist - German - English

    Bilingual Technical Business Support Specialist – German – English

    We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Technical Support Specialist with German and English with TTEC in Sofia, BG.

    Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

    About TTEC:

    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

    As a TTEC Customer Experience Champion, You’ll Enjoy:

    Extensive training programs;
    Environment that stimulates achievement and excellent customer service;
    Competitive remuneration package;
    Access top notch business best practices;
    Work in a challenging and pleasant business environment.
    What You’ll be Doing:

    As a Brand Ambassador, you will be the first point of contact for both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in „what we say and how we say it“ leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

    On a typical day, you’ll:
    Reset Password & Account unlock;
    IE troubleshooting;
    Wireless troubleshooting;
    Installation of software;
    Ticket Management.
    Why You? What You Bring:

    Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

    Fluent level of written and verbal communication in German;
    Good level of written and verbal communication in English;
    Very good communication skills;
    Eager to learn;
    Team player;
    Good analytical skills;
    Previous relevant experience will be an advantage.
    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it – check out some our women in leadership and diversity awards on TTECjobs.com.

    For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

    Tagged as: Customer Service

    Um sich für diesen Job zu bewerben, besuche bitte ttec.taleo.net.

    Webseite TTEC