Workster is collaborating with a distinguished Outsourcing/BPO consultancy in search of a German-speaking Customer Service Representative eager to join their team in Greece.
Duties and Responsibilities:
- Address all customer inquiries received through various communication channels such as phone, email, and chat.
- Continuously expand your knowledge base to proficiently address customer questions and solve arising problems.
- Serve as a primary contact for our esteemed partners, providing answers to basic inquiries as well as handling cancellations and modifications.
- Utilize the appropriate tools, procedures, and methods to ensure the delivery of precise, valid, and comprehensive information.
- Ensure exceptional client service and a favorable partner experience at all times.
Requirements:
- Proficiency in German (C1 level) and English (minimum B2 level), both written and spoken.
- Experience in customer service or support roles is required.
- Experience in the car rental sector is preferred.
- Experience in the hospitality industry.
- A strong passion for customer service.
- Excellent problem-solving abilities.
- A positive and enthusiastic demeanor.
- Capable of clearly identifying, applying, and explaining your expertise in our product and/or service.
Offer:
- A competitive salary package reflective of your experience, skills, and performance.
- 14 monthly salaries.
- Private health and life insurance.
- 8-hour shifts, 5 days a week, covering from 9 AM to 7:30 PM, Monday to Sunday.
- Join a vibrant and creative team in a positive and supportive environment.
- Access to guidance and tools to achieve your full potential.
- 25 days of annual leave.
- A flexible remote working model.
