Workster is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German/Dutch-speaking Operation with Business Travel Advisors for a giant American Travel Provider. This is a hybrid role based in Sofia and there are day shift and night shift options.
Your Role
- Deliver high-touch customer care to business travelers embarking on worldwide travel
- Find solutions for flight, hotels, train-travel and beyond before and during their business trips
- Utilize voice and e-mail channels for customer assistance
- Be extremely polite and professional to high-level customers, representing the organization formidably
- Functional understanding of different operating systems and platforms
Your Qualifications
- Based in Sofia or willingness to relocate
- Strong phone and verbal communication skills, along with active listening.
- Full Fluency in German or Dutch, written and verbal (C1)
- Working level of English (B2)
- Work experience in the travel, airline, hospitality or similar industry is an advantage
- Work experience in a customer experience center is an advantage
- Good typing and computer skills (MS Office applications)
- Be organized, have decision-making and analytical skills
- Team player with a great attitude
- High school education
The Offer
- Fantastic base salary for the market reality
- Dayshift option – Mo-Fr 09h-20h
- Nightshift option – Mo-Sun 24h-08h (higher paid)
- Enrichen your CV by working for a worldwide leading player of the industry
- Paid 3 month training which will specialize your knowledge
- Career development opportunities in a multinational company
