Start German-speaking Tech Support Advisor

    German-speaking Tech Support Advisor

    Workster is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German-speaking Operation with Technical Support Advisors for a giant American software company. This is a hybrid role based in Sofia.

    Your Role

    • Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems;
    • Support the how to and technical questions from Customer for entire range of client products serviced in the queue;
    • Utilize voice, e-mail and chat channels for customer assistance
    • Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
    • Functional understanding of different operating systems and platforms

    Your Qualifications

    • Fluent German (B2+) and English (B2) skills
    • Ability to attend 12 weeks of training + nesting from the office in Sofia, after which the role is hybrid
    • Very good computer skills with daily usage of main tools
    • Excellent communication skills
    • Problem-solver and Team Player

    The Offer

    • Fantastic base salary for the market reality
    • Outstanding shifts, Mo-Fr, 10h-19h
    • Enrichen your CV by working for a worldwide leading player of the industry
    • Paid 2 month training which will specialize your knowledge
    • Career development opportunities in a multinational company

    Verschlagwortet als: Customer Service

    Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an

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